Automotive Blog

Ouch! How much?

Ouch

Whilst owning an older car means occasional financial ‘surprises’, the rewards can outweigh the risks and customers can be very happy with the outcome - but only if the customer is handled well by the workshop.
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Written by Ben Waller

Window Shopping

Window Shopping Adidas Google JT

There’s a buzz in retailing around saving the retail high street in the UK, led by retail guru Mary Portas. As Mary explained, this was not simple nostalgia, “You're not going to have the same amount of shops on the small High Street. It's not going to happen. But what you can do is you need to put some activity back on the High Street .” This activity includes encouraging online providers to offer pop-up shops and bring new experiences and theatre into town centres.”
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Written by Ben Waller

Joyriding

Joyriding _image V1

It was like stealing a car! I waived the City Car Club membership card over the reader behind the windscreen and we were in. Once inside, I entered my pin number which released the car key.
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Written by Ben Waller

The Christmas Rush

The Christmas Rush

Mainstream retailers everywhere are of course obsessed with sales performance at this time of year, both in-store and online. In a previous life I was with a major UK grocery retail chain, and in the run up to Christmas, every day mattered: turnover, footfall, stock cover, and profitability on the key seasonal product lines and categories were analysed on a daily basis.
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Written by Ben Waller

“No one ever got fired for criticising dealer ordering skills”

121204 NVS

Last week, with help from my colleagues, I delivered feedback on the new vehicle supply research undertaken in 2012. In the discussions, skills gaps emerged several times as a key issue. Turnover of staff at National Sales Companies mean that some skills have been lost, and reasons for certain past decisions not fully understood, such as different payment terms for cars sold to customers from the factory order pipeline.
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Written by Ben Waller

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