Automotive Blog

The machine that changed the world

The machine that changed the world

I was discussing issues around production efficiency and flexibility recently with someone new to the automotive sector, and suggested they should read “The machine that changed the world” by Jones and Womack published in 1990. And I did a quick Google search so they could see more information on the book, which threw up a 1990s TV documentary of the evolution of the computer which I had never heard of. This got me thinking, how long will the car be the machine that changes the world?
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Written by Ben Waller

The right customer service, not just any customer service

The right customer service, not just any customer service

Today I tried to utilise the live chat section of an unnamed retailer to gather information on both the product on offer and the actual process through which I would purchase said product. I say tried, as in the end I gave up after 15 minutes of back and forth during which time only the most basic of my queries were answered and a number of irritating mistakes were made.
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Written by Gareth Arnould

Toyota’s recall – does every cloud have a silver lining?

Toyota Recall

Toyota has announced this week that they will be issuing recall notices to 7.43 million customers worldwide in order to fix faulty electric window switches that represent a potential hazard, a recall that at only 40 minutes of work per vehicle will still cost Toyota a significant amount in both time and parts. This recall comes at the worst possible moment for Toyota who are currently fighting to fix their damaged reputation on the heels of the 2009 recall of 12 million vehicles.
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Written by Gareth Arnould

Restart your car to continue driving

tesla

A taste of things to come? In what is being reported as a first for the automotive sector, Tesla are about to ‘push’ operating system software updates wirelessly to over 100 of its Model S EVs already out on the roads. The software, which will patch the car’s core systems and recalibrate the range indicator on the dashboard, will be distributed via the embedded 3G mobile connection in the car, and also via the driver’s home wi-fi network if the car is able to connect to it.
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Written by Andrew Tongue

AM Online Used Car Market Conference 2012

AM Used Car Conference 2012

Highlights included a presentation on market predictions by Adrian Rushmore, the managing editor at Glass’s Guide, lessons from Graeme Potts, the managing director of the Eden Motor Group on why dealers should be more like high street retailers, highlights from the BCA used car report 2012 presented by the ever insightful Professor Peter Cooke and a demonstration on the importance of the digital in used car marketing by Craig Stevens, director of digital marketing at Trader Media Group
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Written by Gareth Arnould

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