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ICDP’s Autumn Meeting RESPOND, RESTRUCTURE, REALIGN  - 11th and 12th October 2016 -  will be held in Divonne-les-Bains.  Apart from excellent meeting facilities, proximity to Geneva airport, ICDP’s latest research findings, networking, ICDP delegates may wish to visit the hotel’s Casino.  Here are a few expressions which might be useful, and sound familiar to terms we hear in the auto industry:

Beef - A dispute or claim involving a player and his bookmaker or a casino dealer

Comps - Complimentary gifts given by the casino to entice players to gamble

Flea - An annoying person who wants something for nothing

Grease - A bribe

Mechanic - Slang meaning a dealer who cheats

Pit Manager - A pit manager is in charge of all the table games, enforcing casino policy. He deals with any problems that may arise during the shift where a crucial decision must be made that may lead to a customer being dissatisfied or angry. Also, he handles Comps and dodges undeserving customers who are trying to get free Room, Food, Beverage (free RFB).

Push - A tie hand between a dealer and a player. A round of play where neither the player nor the casino wins.

Shark - A good/crafty player often posing as a fish early in the game

We hope you will be able to join us for the Autumn Meeting – here are the key themes that will be covered:

  • Customers in a digital world: the in-depth results of our latest round of consumer research across 7 European markets looking at trends in sales and aftersales buying behaviour and expectations
  • Future retail: continuing our development of ‘The Shop’, our conceptual look at changing channel roles and responsibilities, and both wholesale and retail functions, for manufacturers and dealers in the digital world. How will dealers fit into the picture?
  • Future aftermarket: taking a detailed look at the economics of service and repair provision, comparing the franchised and independent sectors. Who will be best-placed to meet the challenges of a changing aftermarket?

Please follow this link to see the full agenda and to book your place.

And for the record, I am a Pigeon rather than a Whale

Written by Jane Trace

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