Autumn Meeting Paris 2017

ICDP Autumn Meeting Paris, 17th-18th October 2017

ICDP’s Autumn Meeting 2017 – focusing on customer trends, evolving physical and online channels, connected aftersales, the emerging market for ‘mobility’, and the future of spare parts distribution:

The latest insights from our survey of new car and aftersales customers across 7 European markets

The challenges of incorporating online new car sales platforms, and physical outlet format variety within omni-channel networks

The prospects
for aftermarket-fit telematics products and services

Future scenarios for the transformation of spare parts distribution

Assessing mobility trends: are car-sharing business models viable, and can they really scale up?

Insight and debate with expert guest speakers

An excellent Paris location, the Millennium Opera Hotel Paris, right in the heart of the city but within easy reach of all transport options

At the mid-point in our research year, the Autumn Meeting will provide presentation, debate, and challenge on a range of relevant topics, combining our latest research findings with best practice case studies, and inputs from guest speakers. The two days will be structured to provide multiple opportunities for discussion and debate around the issues raised.

We will kick the meeting off on Tuesday afternoon with an interactive workshop to explore the results of our latest round of consumer research, looking at how customers are approaching the new car and aftersales buying process today, and at what they expect the sector to deliver in the future. This will fuel our debate as we then spend the evening dining together in the City. The agenda for Wednesday 18th will then offer a mixture of presentation and debate around online sales channels, aftermarket telematics, new outlet formats, spare parts distribution, and the mobility ecosystem.

The meeting will conclude in time for you to catch early evening flights from Paris Charles de Gaulle or Orly airports, or trains from the nearby mainline stations.

The delegate package price is €495 plus VAT

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ICDP Autumn Meeting Paris, 17th and 18th October 2017

The venue for our meeting is the Millennium Hotel Paris Opera on Boulevard Haussmann.

We will start at 2.30 p.m. on the Tuesday 17th: we will have a cocktail reception in the hotel at 6.45 p.m. and then transfer to a nearby venue for dinner - details to be announced!

On the 18th we will have a day of presentation and debate from the ICDP team and guest speakers. We will finish at 3.45 p.m. The full agenda is on the next tab.

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ICDP Autumn Meeting Paris, 17th and 18th October 2017

Tuesday 17th October 2017
Changing Customers - Changing Channels?

2.30 p.m. Coffee on arrival and registration

3.00 p.m. Welcome and introduction

Customer attitudes and trends
We will present and debate the very latest results from our 2017 consumer survey, which will probe 3,100 new car and aftersales customers across 7 European markets with a detailed range of questions around both their current buying journey, and their future expectations of the sector. What do they think the car buying and owning experience will look like in 10 years’ time, and what will OEMs, dealers, and repairers need to do to meet their future needs?

5.15 p.m. Close

6.45 p.m. Meet for cocktails in the Millennium Hotel

7.30 p.m. Transfer to the evening dinner venue – details to be confirmed

Wednesday 18th October
Changing Customers - Changing Channels?

8.30 a.m. Welcome, and latest news from ICDP

Managing online sales channels
Online sales channels for new cars continue to develop in many markets, with some brands running fully-fledged platforms, and more and more others either running pilots or at least considering how to incorporate them within their network. We will present new research giving an updated picture of who is doing what across Europe in terms of offering customers an online new car platform that links through to the final transaction, and will go on to consider the operational challenges of having an online channel co-exist with franchised dealers, such as pricing, reward mechanisms, and overall network relationships

The connected aftermarket
Telematics and the connected car have been on the horizon for several years, but have yet to hit the mainstream in terms of revenue or operating models. Whilst factory-fit connectivity is an increasing feature of new cars, we are focusing in current research on the emerging range of aftermarket connected devices. How are they being deployed, what scope do they have to contribute to a more predictive and managed customer relationship, and which players look set to benefit the most?

The economics of micro-outlet formats
ICDP’s research has often highlighted the growing challenge of maintaining viable network representation, for sales or aftersales, in major metropolitan areas, and has looked at emerging examples of alternative physical formats such as retail mall outlets, pop-up stores, and mobile displays or technicians. We will report a new piece of work which is drawing on our network economic model to explore the financial viability of micro-outlet formats. We will also look at what conditions need to be met for them to be operated successfully, and at who is best placed to run them, OEMs or dealers

12.30 p.m. Lunch

Rethinking parts distribution
The world of spare parts distribution continues to evolve at a rapid rate, with some OEMs rethinking their parts-selling channel structures, consolidation taking place amongst the independent parts distributors, and ‘pure-play’ online parts retailers steadily expanding their reach. In this session, we will present and debate a number of future channel scenarios for spare parts distribution: who or what might be the catalysts for transformational change, and who might be the winners and losers?

Assessing mobility trends
‘Mobility’ remains a buzz-word right across the industry, with OEMs busy developing or buying into a range of different ‘pay-per-use’ services which commentators predict will significantly displace individual car purchase and/or usage, especially in urban areas. We will present our assessment of the overall state of play in the mobility field, before looking in detail at the car-sharing model to understand its drivers of true economic viability, and to assess the extent to which it can scale beyond the big cities

Conclusions from the meeting (3.45 p.m. Close)

3.50 p.m. Transfer to the Gare du Nord

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ICDP Autumn Meeting Paris, 17th and 18th October 2017

Millennium Hotel Paris Opéra, Central Paris
Our venue this year is the Millennium Hotel Paris Opéra. Located on the Boulevard Haussmann in the stylish Grands Boulevards district of the 9th Arrondissement, close to the Opéra, the hotel is well-situated for the many attractions that Paris has to offer, but is conveniently close to mainline train stations, and to airport connections.

12 Boulevard Haussmann Paris, 75009 France

Please complete the attached form DOWNLOAD HERE (back page of the meeting brochure) and send it directly to the hotel to reserve your room for 17th October as accommodation is not part of ICDP’s package.

The hotel is offering ICDP delegates a special rate of €250 B&B, and they will hold rooms for ICDP until the end of July: after this date they will honour the €250 but will not be able to guarantee availability. Please book asap as it is a popular central hotel.

Check in from 2.00 p.m., check out by 12 noon.

Alternatively there are many other hotels in Central Paris to suit all budgets.

ICDP’s Package
The package price for attending this event is €495 excluding VAT. Please book now!

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