Latest insights

ICDP produces a wide range of reports, briefings, and other outputs from our collaborative automotive research programmes and related activities around the world. Read below to get up to date on our latest insights.


The overall aftersales needs of BEVs (battery electric vehicles) is repeatedly claimed to be much lower than those of ICE (internal combustion engine) vehicles.  Read more »

PH Briefing

Looking at how the automotive retail and the retail environments are changing and will continue to do so in the future is at the core of ICDP’s research ... Read more »


The presentations from our summer meeting "Disruptive Change - Real or Imagined?" which was held at The Lensbury Hotel, Teddington are now available for members to download. Read more »


This webinar took place on 23rd May, and the presentation is now available for members to download. Read more »

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Blogs and videos

June 27, 2018

Confusion rules?

At ICDP, we have recently completed a new round of consumer research, this time asking regular cross-sample of the population (so not just car buyers, but also those who ….

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June 22, 2018

10 minutes, 5 clicks: SEAT’s new sales strategy for Norway

On the 5th of April this year, SEAT launched a new ‘Digital Commerce’ site in Norway.

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June 20, 2018

The Total Cost of Ownership (TCO) of Battery Electric Vehicles (BEV) is still not totally competitive with traditional powertrains

In the frame of our ICDP research on the impact of BEV technology on aftersales, we focused on...

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May 09, 2018

Omni-channel retailing in automotive is still in the early stages of development

These days, ‘omni-channel retailing’ or ‘omni-channel commerce’ is one of the most frequently heard buzzwords in the industry, relating to the seamless integration of different channels ...

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