Executive Briefings
ICDP’s Executive Briefings - high-level summaries of our insights on the full range of programme topics - are available for all to read and download. If you make use of them in your own material, please remember to attribute ICDP as the source.
Executive Briefings going back to 2017 are also available to download from the website. The last ones from 2024 are shown below.
What innovations and service offerings influence repairer choice?
EB 06/24 Christophe Guillaneuf
Whatever your role in the sector, aftersales is generally seen as a relatively stable source of revenue and profit. This is due to the slow evolution of the parc and the need to maintain vehicles and replace wear parts regardless of economic climate and other external factors. This can lead to a degree of complacency about how the aftersales business itself is managed - there is still scope for innovation, and thus reduce costs or win market share at the individual player level. ICDP has recently looked at this topic from the consumer perspective to see what innovations in aftersales will influence their choice of repairer.
Will increasing regulatory restrictions around the sale of finance products challenge the sector’s business models, including agency?
EB 05/24 Andrew Tongue
Finance in all its forms has been a key part of the car acquisition process for the last century. Pioneered on new cars by GM in the USA in the early 1920s, it has since evolved from traditional ‘loans’ and ‘hire purchase’ into a myriad of different rental, leasing, and subscription products, and now extends beyond the car itself into a range of surrounding and supporting services from service plans and extended warranties to EV charging plans, subscriptions to digital services and functions-on-demand in the car, and insurances of various types.