March 2020 Virtual Spring Meeting 2020 Planning for change, responding to realities

Due to the virus, this meeting at the last minute had to be held virtually, who would have known at that time that it would be the first of many. The presentations with speaking notes are available, as are the individual recordings.

Day 1

Day 2

Crash Repair

Making Maas competitive

Overcoming the supply chain challenges to omni-channel​

Aftersales omni-channel challenges video

Building omni-channel networks: a 'clean slate' approach

Growing professionalism in the independent aftermarket

Handling aftermarket disruption

Rough seas ahead, preparing for a downturn