February 2024 Networks Workshop, Paris

Finding a better way forward - how to build effective omni-channel networks

In this workshop we reviewed the factors that drive the need for network change, including changing customer behaviour, new opportunities created by digitalisation, the changing scale and sophistication of dealer groups, and the need to reduce distribution cost, much of which is actually in the form of pricing support.  We contrasted this with the reality of today’s network structures and the ongoing restructuring and improvement actions by most OEM brands in Europe.  We considered ways to establish where there is common ground between the different stakeholders — manufacturers, dealers and the various technology and service providers who support network operations. 

Presentation with speaking notes below, on this occasion, no video recording.