March 2024 Spring Meeting

Here are the presentations shown. Speaking notes have been added to most presentations and video addded.

DAY 1

ICDP at 30

How are customer segments and needs, product and service offerings, and channels evolving in the European fleet market?

How can the conceptual attractions of agency be captured in practice?

Guest speaker - agency - Jeorg Heinermann, Mercedes-Benz NO PRESENTATION AVAILABLE

DAY 2

Which Chinese brands are coming to Europe, and how as a potential distributor or dealer can you get engaged? (two presentations)

Guest speaker - China - Klaus Maier, Klaus Maier Consulting NO PRESENTATION AVAILABLE

Guest speaker Prof Dr Uwe Stratmann - customer satisfaction with driver assistance systems

As dealer groups grow and internationalise, what management models should they be developing?

Top50 dealer groups in Italy

Will independent aftermarket operators need to scale - physical or virtual - to survive?

How can customer data be handled in ways that will satisfy regulators, stakeholders, and consumers themselves?

Member events archive 2024