June 2021 Summer 'virtual' Meeting 2021 Making choices, managing risks
As the first major event of ICDP’s 2021-2022 research programme, our Summer Meeting brought new topics and content to members.
The two-day event covered a range of topics:
Day 1 15th June
The importance of a ‘connected customer ownership experience’ and deriving value from it
Consumers and omni-channel
A guest speaker panel (Sophus3 and Carwow) delving into how car buyer behaviour continues to evolve
The importance of a ‘connected customer ownership experience’ and deriving value from it
Omni Channel Buying Journey
A guest speaker panel (Carwow and Sophus 3) delving into how car buyer behaviour continues to evolve
Day 2 16th June
New OEM entrants and how they could change the distribution landscape
The challenges and opportunities EVs and other new technologies bring to networks and distribution models
A practical look at Tesla’s distribution strategy
The impact of digitalisation, including the connected car, on parts ordering and supply for repair and maintenance and crash repair
Evolution of franchised and independent market shares, and opportunities that exist for ‘co-opetition’
An update of the current status of the BER review process
Below complete day sets of the presentations